Capita

Using clear strategic objectives as the basis for its content, Capita’s report has a forward-looking orientation throughout. KPIs, resources and risk mitigation activities are all linked to strategy, while an analysis of the business environment is supported by external statistics.

Strategy used to underpin entire document
Key market drivers identified
KPIs clearly defined and targets established
Identifies employees as a critical resource, reports on actions taken to attract and retain the right people, and provides quantified data and related targets in support
Easy-to-follow table outlines principal risks and management actions

Capita report

See Capita annual report and accounts pages 18-19